Frequently Asked Questions
Thank you for choosing Texts and Threads! To help enhance your shopping experience with us, we have compiled a list of frequently asked questions and their answers. If you need further assistance, please don't hesitate to reach out to our support team.
1. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website to track your order’s progress.
2. What are your shipping times and costs?
Shipping times vary depending on your location but typically range from 2-7 business days after processing. Shipping costs are calculated at checkout based on your specific location and the items you have ordered.
3. Can I change or cancel my order?
You can change or cancel your order within 1 hours of placement. Please contact us directly to modify or cancel your order. After 1 hour, the order will be processed for shipping and no further changes can be made.
4. What is your return policy?
At Texts and Threads, we take pride in crafting each item specifically for you upon order. Due to the custom nature of our products, we are unable to accept returns or exchanges. We encourage you to review your choices carefully before placing your order to ensure your selections meet your needs. Should you have any questions or need guidance prior to purchasing, please don’t hesitate to reach out to our customer service team. We are here to help make sure you are completely satisfied with your purchase! Thank you for understanding and for choosing to shop with us.
6. What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment options available at checkout.
7. How do I apply a promo code to my order?
You can enter your promo code at checkout. The discount will be automatically applied to your total if the promo code is valid. Only one promo code can be used per order.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service immediately. We will arrange for a replacement or refund and provide instructions on handling the damaged or incorrect item.
9. How can I contact customer service?
You can contact our customer service team via email at info@textsandthreads.com.
We hope this information helps! Thank you for shopping with us at Texts and Threads, where we strive to provide you with the best possible experience.
1. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website to track your order’s progress.
2. What are your shipping times and costs?
Shipping times vary depending on your location but typically range from 2-7 business days after processing. Shipping costs are calculated at checkout based on your specific location and the items you have ordered.
3. Can I change or cancel my order?
You can change or cancel your order within 1 hours of placement. Please contact us directly to modify or cancel your order. After 1 hour, the order will be processed for shipping and no further changes can be made.
4. What is your return policy?
At Texts and Threads, we take pride in crafting each item specifically for you upon order. Due to the custom nature of our products, we are unable to accept returns or exchanges. We encourage you to review your choices carefully before placing your order to ensure your selections meet your needs. Should you have any questions or need guidance prior to purchasing, please don’t hesitate to reach out to our customer service team. We are here to help make sure you are completely satisfied with your purchase! Thank you for understanding and for choosing to shop with us.
6. What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment options available at checkout.
7. How do I apply a promo code to my order?
You can enter your promo code at checkout. The discount will be automatically applied to your total if the promo code is valid. Only one promo code can be used per order.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service immediately. We will arrange for a replacement or refund and provide instructions on handling the damaged or incorrect item.
9. How can I contact customer service?
You can contact our customer service team via email at info@textsandthreads.com.
We hope this information helps! Thank you for shopping with us at Texts and Threads, where we strive to provide you with the best possible experience.